Digital Product by Design Resources

2019 Digital Product by Design Brochure

Take a look at the Digital Product by Design 2019 Brochure and join us this July 29-31 at The Line Hotel in LA! Complete the form and download the agenda for a full speaker list, agenda sessions, site tours, and conference highlights. This event is unlike any other of its kind.< ...

About the Event

Anticipated Attendee Snapshot

Based on similar events from CMP Design & Innovation, take a look at the anticipated attendees we plan to see at Digital Product by Design.Just a few of the expected job titles:Chief Digital Officer; Chief Product OfficerVPs, Heads, Directors, Managers, and Leaders of:User Experience/UXTesting & Customer InsightsHuman Factors EngineeringDigital ProductDesign...

Exclusive Content

Digital Product by Design 101

Digital Product by Design is the concept of understanding the necessity and imperative around creating excellent digital products, but understanding process, strategy, infrastructure, and mindset must be thoughtfully designed in order to execute and support said products.We define a Digital Product as the creation of technology—essentially understanding that digital transcends...

Industry Profile: Federico Casalegno, Chief Design Officer, Samsung SDIC

Federico Casalegno is the chief design innovation officer of Samsung Design Innovation Center (SDIC), Samsung Electronics, in San Francisco, CA, where he leads multidisciplinary teams to create disruptive user experiences and envision future products, and launch them to market. As designer and social scientist with an interest in the impact...

Cantina Special Report: Demystifying Design

We spoke to some of our friends over at Cantina about understanding nuances and priorities across service design, experience design, and user experience. Expert insights from: - Chris Lamothe, SVP of Experience Design, Cantina- Shaun Gummere, VP Of Service Design, Cantina- Krista Siniscarco, Principle UX Designer, CantinaVIEW THE REPORT

Digital Product by Design ROI Toolkit

Digital Product by Design is the concept of understanding the necessity and imperative around creating excellent dig-ital products, but understanding process, strategy, infrastructure, and mindset must be thoughtfully designed in order to execute and support said products. To make the most of your experience and to help provide tangible value...

Experience Design 101 (Part 1)

The concept and practice of Experience Design has been around for 20 years, but it continues to evolve and now has a greater focus on experiences that delight users instead of usability alone. Now, it is more important than ever to curate effortless user journeys through experience design. In part...

Experience Design 101 (Part 2)

In order to think like an experience designer, there are certain mindsets, tools, and key terms that can guide you in the right direction. In Part 2 of our Experience Design 101 guide, we’ve aggregated some key resources to help steer you in the right mindset and thought process of...

Debunking Myths About Experience Design

We tapped into the minds of experience design experts to shed light on what experience design means to them, their organization and the biggest myths about experience design.Featured experts:Cindy Chastain, SVP, Customer Experience & Design, MastercardRobin Beers PhD, SVP, Customer Insights & Experience Design, Wells FargoBianka McGovern, VP, User Experience,...

Whitepapers/Special Reports

Special Report: The Digital CX

Are you serious about reducing customer effort? Do you truly honor customer preferences? Are you honestly committed to omnichannel engagement? You need not address those questions with words. The true answer lies in the quality of your digital customer experience.Customers of all demographics engage heavily in digital, which means it...

Special Report: The FP3 Experience

Customers know what they want. More importantly, they know that in the age of customer centricity, they do not have to compromise on that demand. If you cannot deliver it, someone else will. So what exactly do they want? They want the “FP3 Experience.” They want an engagement journey that...

Special Report: Customer Intent

Competent organizations aim to accommodate basic customer needs. Elite, customer-centric organizations go one step further.  They are not merely offering support; they are empowering customers to derive the most possible value from every interaction, at every touch point. There's a simple key to delivering this superior experience: understanding customer intent.Customer...

Special Report: Retail CX

Since 62% of customers say they will switch to a competitor after just 2 bad experiences, the customer experience obviously ranks as a top business concern. It is especially crucial for B2C retail organizations, who are very much in the experience business. The CX is the heart of what they...

Sponsorship Information

Design and Innovation Strategic Partnerships Guide

The Design & Innovation sector addresses the umbrella discipline for the creation, optimization, and execution of customer experiences. This guide will help solution providers in this sector discover how we highlight holistic service design including the fuzzy front end of innovation, design thinking, systems thinking, journey mapping, physical and digital...

Digital Product by Design 101 Guide

Digital Product by Design is the concept of understanding the necessity and imperative around creating excellent digital products, but understanding process, strategy, infrastructure, and mindset must be thoughtfully designed in order to execute and support said products.We define a Digital Product as the creation of technology—essentially understanding that digital transcends...

Speaker Interview Series

Expert Interview: Bianka McGovern, VP, User Experience at Goldman Sachs

Bianka McGovern, VP of User Experience at Goldman Sachs. She will be one of the keynote speakers at Experience Design Week this February 25-27 in Denver, CO. Ahead of her keynote Bianka gave her insights on the following:Her role as an experience designer The difference between experience design and user...

Expert Interview: Cindy Chastain, SVP, Customer Experience and Design at Mastercard

Cindy Chastain is the SVP of Customer Experience and Design at Mastercard. She was one of the keynote speakers at Experience Design Week this February 25-27 in Denver, CO. Ahead of her keynote she gave her insights on the following:Her role at Mastercard  What experience design means How experience design drives value...

Expert Interview: Laura Hahn, Head of Design at Priceline.com

Laura Hahn is the Head of Design at Priceline.com and she will be a speaker at Experience Design week this Februrary 25-27 at The Oxford Hotel in Denver, CO. Ahead of the event, we interviewed Laura for her insights on:Why design is boringCreating the ideal experience through designThe shift in...

Expert Interview: Albert Whitley, Director of Experience Design & VoC at The Hartford

Albert Whitley, the Director of Experience and VoC at The Hartford, leads the transformation of complex business and customer challenges into memorable, winning digital experiences while improving business economics. Albert is a design leader with over 17 years of experience in creating beautiful and innovative digital experiences and he will...

Speaker Podcast Series

Podcast: How 7-Eleven Uses Experience Design to Transform the Retail Experience

UX designers Benjamin Judy and Lily Bather discuss how they're building the next generation of 7-Eleven digital products to transform convenience retail into an on-demand experience. Lily is an interaction designer who is working to enhance the retail experience by crafting 7-Eleven’s next generation of software applications, like the 7NOW...

Podcast: Innovation at Amazon with Head of UX Research and Design, Meghan Borsic

How do you become the largest e-commerce company in the entire world? User experience design. Amazon is constantly experimenting and rolling out new features that put the customer first, experimenting with same-day delivery, drones, and even brick-and-mortar stores. Meghan Borsic, Head of UX Research & Design for Consumer Electronics at...

Podcast: ADP's Margot Dear Talks UX Design and How It Changed Company Culture

ADP's innovation centers in Pasadena, CA and Chelsea, New York are a hive of prototyping, testing and experimentation. Margot Dear, senior director of customer experience for ADP's compliance solutions, tells CCW Digital about how the agile movement around design thinking caused a sweeping culture change in the organization.  "All of...